FAQ (Frequently asked questions)

What type of equipment do we use?	Can you meet the actual DJ before the event?
What types of music do we have?	Do we use a contract?
Do we have backup equipment?	Are we insured?
How loud do we play the music?	Do we take breaks?
Can you choose the music to be played?	What is the payment schedule?
Will we take requests from your guests?	What is the cancellation policy?
Do we interact with the crowd?	Is setup time included in the price?
What will we be wearing to your event?	How far will we travel?
Are we in any professional organizations?	How early should you book your event?

What type of equipment do we use?

Audio Aces only uses professional mobile DJ equipment made by leaders in the industry, names like Numark, American Dj, Peavey. With some low budget DJs you might get home stereo equipment, that will not give you the clear, crisp sound from professional equipment.  Our equipment is cased, and staged by Showcase Presentations.  Our set up will not take away from your events décor.

What types of music do we have?  

For optimal enjoyment of all your guests, Audio Aces has an extensive music list containing thousands of songs. Our music library features all of your favorite hits from the 1940's to today, with a variety of music formats to make your guests come alive. Our music libraries are updated frequently, adding new music hits to this extensive list.

Do we have backup equipment?

Your special event could be one of the most memorable times of your life. To ensure that there is never any disruptions in your entertainment, we carry backup equipment onsite to all events. In the rare event that a component fails, it will be seamlessly switched to keep the party going. 

How loud do we play the music?

One of the greatest complaints about bands and other DJ's is the volume at which they play music. Many keep the volume too loud, drowning out any hopes for your guests to converse. Our equipment and volume levels are carefully selected to match your desires and adjusted to the size of the room and number of guests.

Can you choose the music to be played?  

It is your event so you should choose what music you want to hear and dance to. Weeks before your event, we recommend that you browse our song list and provide us with a list of "must play" songs and a list of "play if possible" songs. Equally as important is to provide us with a "do not play" list. We understand that there may be songs or music types you don't want played at your event, so to ensure your happiness, let us know what you do and do not want to hear. We've had customers that have chosen every song for the entire event and others that have completely left the music selection up to us. If for some reason, we do not have a song you want to hear, we can either play your cd or get the song for you.

Will we take requests from your guests?  

You'll be amazed at how flexible we are at your event. We bring an extensive music selection to each event to meet your requests and keep the party alive. Prior to the event, you stipulate whether you want us to take requests from the crowd. Either way, you can be assured that we will not play a song if it is on your "do not play" list.

Do we interact with the crowd?  

You determine our level of crowd interaction during your free pre-event consultation.  We listen to you, we can be dignified to wild, or somewhere in between.  We can just play music for you enjoyment or bring out the party hats, or special contests to raise the energy of your party.  Whatever type of DJ you are looking for, Audio Aces will make sure your guests have a wonderful time.

What will we be wearing to your event?  

Audio Aces always dresses in appropriate attire according to the event and your wishes. For all events, we will be dressed in a full tuxedo unless otherwise requested.

Are we in any professional organizations?  

Audio Aces is a proud member of 2 prestigious organizations that promote professionalism and excellence in the entertainment industry. We are a member of the National Association of Mobile Entertainers (N.A.M.E). This organization represents the top DJ professionals in the nation and helps bring them in front of party planners and event coordinators. We were also elected to the Wedding Network, a local association of the of the top wedding professionals noted for their excellent reputation and exemplary quality.

Can you meet the actual DJ before the event?  

Our personal interaction is what sets Audio Aces apart from the competition and has been the reason for our 10 years of success. For each event, our customers are entitled to a free pre-event consultation to meet their specific DJ. This consultation can be done over coffee, over lunch, over at your house, or over the phone. This gives you the opportunity to meet your DJ and discuss how you would like your event to proceed. 

Do we use a contract?

Definitely, contracts are for the mutual benefit of both parties. Our contracts verify all the details to ensure that you get the professionalism and quality you expect. For your records and peace of mind, you get a copy of the contract.

Are we insured?

Audio Aces is fully insured for your protection and ours. Our policy covers the following: $1,000,000 - for each occurrence of damage to rented premises, $5,000 - medical expenses for any one person, $1,000,000 - personal and adv. injury, $2,000,000 - general aggregate, $2,000,000 - products-comp/op aggregate. 

Do we take breaks?

Unlike bands that need to stop and rest, our services are non-stop and uninterrupted. From our scheduled start time to our scheduled end time, we will never pause to take a break.

What is the payment schedule?

We require a $100-$200 deposit (varies depending on the number of hours) and a signed contract to reserve your date. The final payment of the remaining balance is due 2 full weeks prior to your event. For this payment, we will gladly accept personal checks, certified checks, cashiers checks, money orders, and cash. Any payment made inside of 2 full weeks must be cash, cashiers check or a money order.

What is the cancellation policy?

Our cancellation policy taken verbatim from the contract reads: "This agreement may be canceled at any time by mutual consent. If circumstances arise beyond the control of the parties which require cancellation of this agreement, and the agreement is canceled with a minimum thirty day notice, Audio Aces shall be entitled to liquidated damages equal to the deposit amount, not to exceed one-half the total, agreed upon compensation. Notice of cancellation shall be considered effective upon delivery, either by surface mail or in person. If purchaser cancels the agreement within fourteen days of the scheduled performance, Audio Aces shall be entitled to the full contracted payment price." 

Is setup time included in the price?  

You never have to pay for setup or takedown time. Audio Aces arrives in plenty of time before your event and has all equipment ready before your first guest arrives. This entire setup and takedown process is on our time and you will not be charged for it.

How far will we travel?  

Audio Aces serves the Northern Illinois and Southern Wisconsin area and will travel to anywhere within this region. If your event will be taking place outside of this area, please contact us to see if we are able to serve you.

How early should you book your event?  

The sooner you can finalize your plans and book a date the better. Our reservations are made on a first come, first served basis and some of the most popular dates book as early as a year and one half in advance. Typically contracts are signed 8-10 months before the event, but some dates remain open until 2 weeks before. So if you are planning an upcoming event, its worth it to check out or availability. Our suggestion, though, is to not wait and reserve your date as soon as possible.